Table of Content
Hires, trains, supervises, and develops the Customer Service staff to perform at the highest levels of accuracy and efficiency. Motivates and encourages staff through positive communication and feedback to ensure the highest degree of customer service. Coaches and develops staff to ensure the department maximizes quality service and customer retention. Fosters, promotes and contributes to a positive team environment. Completes performance evaluations on direct reports according to Company policy. We received quick service and a good interest rate for our new home.
My experience with Karen was absolutely great. She is professional, proficient and personable with her clients. She worked in getting me all that I needed in buying my new home. Every call, text and email questions I had were answered immediately.
Planet Home Lending Reviews
Planet Home picked up the phone almost every time I called, which I appreciated a great deal. My wife and I followed Dirk from another lender to purchase our second house. Dirk always goes above and beyond with communication about loan options, pricing, and whole-picture financing.
David and Heather kept us informed about every step of the process that we were going through. Even when there was stressful points they let us know they had our backs no matter what and would let us know if something changed. They went above and beyond to get issues resolved made things work when other lenders didn't know how. Their experience and knowledge shows how much they care about their clients and they are a great example of what their company is willing to do take care of future clients.
Customer Service Agent
The term “closing costs” refer to all of the charges you’ll need to pay before your loan is completed. This can include origination fees, title insurance, prepaid escrows, and more. Closing costs can vary significantly, and your Planet Home Lending Loan Consultant will provide more details during the loan process. A pre-qualification is a basic review of your finances to determine if you’d qualify for a mortgage.
Your credit score demonstrates your history of debt payments to entities that loan you money. There are three credit bureaus , and each bureau scores credit... A Colorado native, Jessica entered the mortgage business in her teens. Her unique understanding of the many complexities that arise during the home loan process makes her stand out. She has an innate ability to craft successful loan packages, based on her former role as a Loan Processor.
Planet Home: An almost painless refinance
Updates servicing system with relevant notes/comments. NewDayUSA sold our loan to this clown show almost immediately. Thank God we refinanced again as soon as possible to get rid of them. Every thing I have read on the negative reviews is absolutely true.
Mortgage banking/loan servicing experience preferred. At Planet Home Lending, we want to make sure you get the right home loan for your financial goals. Whether it’s purchase or refinance, cash-out or remodel, we offer great loan products, excellent service, and a dedication to your needs that doesn’t end at closing.
Mortgage Customer Service & Collections Supervisor
To assert an error or make an information request, submit inquiries or concerns, or request an employment verification.
Planet Home Lending was able to get our loan closed quickly and at a good rate to help us get into our new home as fast as possible. Ed, our loan officer, was quick to respond to any questions or concerns we had during the process. My closing was horrible lack of communication, the numbers from the beginning were never. The money from the previous year was not paid to the city, and they took the money from 2022 to pay it. And they raise my monthly payment to compensate for their mistake.
We have been with Planet for a number of years and have found them to be a very professional business. We are very pleased with the service we receive and the outcome of the repayment arrangement. We had issues with our first lender, and we thought that we will not able to continue the process. Jessica picked it up immediately and she did in a few hours what the first lender could not do in two weeks. Thank you again, Jessica, and thank you, Planet Home Lending! Credit plays a very important role when it comes to purchasing a home.
Maintains policies and procedures including the customer service reference guide. Assists with development, documentation and implementation of new procedures in accordance with PHL’s Procedure for Change Control. Compiles and monitors daily/weekly/monthly operational statistics and reports for team and Call Center Director. Analyzes trends, variances and problem situations to make recommendations for operational improvement. Provides accurate reporting on results, including production statistics, actual result to goal and forecasting projections.
Request a member of our sales team to contact you below. For current Planet customers, please reach out to our Planet Support Team, visit our Technical Support Help Center, or reference our most FAQ’s. Needs to review the security of your connection before proceeding.
In general, a pre-qualification is based on unverified information you provide and does not include a credit check or any documentation, and is therefore not a firm guarantee of a loan. A rate lock means that you’re guaranteed that specific day’s mortgage interest rate for some predetermined period, typically 30 to 60 days. If interest rates have been trending upward, it’s generally a good idea to lock in your rate. While the prevailing mortgage rate doesn’t usually make a significant move over a month or two, it’s certainly possible. In the current rising interest rate environment, our clients are asking about the benefits of paying more each month on their mortgage as well as what it means to “recast” the loan.
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