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Promptly responds to all escalated telephone inquiries. Check out the latest webinars, join us at our next event, and read our success stories with customers and partners over at the Resources page. Prepares payoff statements, assignments of mortgage and release of lien documents according to state compliance guidelines.
Planet Home picked up the phone almost every time I called, which I appreciated a great deal. My wife and I followed Dirk from another lender to purchase our second house. Dirk always goes above and beyond with communication about loan options, pricing, and whole-picture financing.
Planet Home Lending Reviews
In general, a pre-qualification is based on unverified information you provide and does not include a credit check or any documentation, and is therefore not a firm guarantee of a loan. A rate lock means that you’re guaranteed that specific day’s mortgage interest rate for some predetermined period, typically 30 to 60 days. If interest rates have been trending upward, it’s generally a good idea to lock in your rate. While the prevailing mortgage rate doesn’t usually make a significant move over a month or two, it’s certainly possible. In the current rising interest rate environment, our clients are asking about the benefits of paying more each month on their mortgage as well as what it means to “recast” the loan.
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I refined my mortgage and then this…
You can document something four or five times and never get anywhere with them unless you get outsiders involved. Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 10 pounds.
The press generally sells sensationalism through headlines and often misses the reality of what is really happening. Works closely with the Loan Counseling department to ensure payment information provided is accurate and consistent. Ensures borrower contact info is updated and payment status established on every call.
Customer Service Team Lead
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401, and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. Assists with monthly and quarterly quality review meetings with Customer Service Representatives to ensure compliance with these standards. Responds to all borrower inquiries via phone and/or correspondence ensuring high quality service and timely response, adhering to productivity and regulatory requirements. Researches customer issues and works towards resolution when needed.
I'm fully disabled with one lung and with me on the line the representative would not let my son do the talking with me on the line to confirm. I have a hard time speaking and was on the line to verify my identify. Over 211,000 borrowers have trusted us with their mortgage needs, and we value each one.
Providing Guidance Throughout the Mortgage Process
We received quick service and a good interest rate from Planet Home Lending. Serving our customers during COVID-19 is our top priority. If you have been financially impacted by COVID-19, please visit this page for more information. Our thoughts are with anyone affected by the coronavirus. Get an introduction to the home loan programs available today. Working experience with call center technology such as IVR and ACD systems, etc.
Planet Home Lending was able to get our loan closed quickly and at a good rate to help us get into our new home as fast as possible. Ed, our loan officer, was quick to respond to any questions or concerns we had during the process. My closing was horrible lack of communication, the numbers from the beginning were never. The money from the previous year was not paid to the city, and they took the money from 2022 to pay it. And they raise my monthly payment to compensate for their mistake.
My experience with Karen was absolutely great. She is professional, proficient and personable with her clients. She worked in getting me all that I needed in buying my new home. Every call, text and email questions I had were answered immediately.
Maintains policies and procedures including the customer service reference guide. Assists with development, documentation and implementation of new procedures in accordance with PHL’s Procedure for Change Control. Compiles and monitors daily/weekly/monthly operational statistics and reports for team and Call Center Director. Analyzes trends, variances and problem situations to make recommendations for operational improvement. Provides accurate reporting on results, including production statistics, actual result to goal and forecasting projections.
Updates servicing system with relevant notes/comments. NewDayUSA sold our loan to this clown show almost immediately. Thank God we refinanced again as soon as possible to get rid of them. Every thing I have read on the negative reviews is absolutely true.
No mortgage loan applications for properties located in the state of New York will be accepted through this site. Quality residential mortgage services in the Boulder county and surrounding areas for more than eight years. My mortgage experience rests on a strong foundation in the banking industry, having worked with US Bank for eight years, where my roles included serving as Branch Manager... “Every decision and recommendation is made with our borrower’s best interest in mind. Ensures welcome calls are completed timely for all new loans and acquisitions.
People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Planet Home Lending makes it simple to analyze multiple home loan options that fit your lifestyle and financial goals. With help from the home loan pros at Planet, you confidently choose the home loan scenario that works best for you. I am extremely happy with the service I received.
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